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Agenda

Partner Summit • October 17-19 • Washington, D.C

2018 Partner Summit Agenda

Wednesday, October 17

10:30 am-5:00 pm – Promenade Foyer
Hotel Check-in & Badge Pickup
11:15 am-1:45 pm
Alarm.com Smart Home Demo House Tour 
For transportation to event, please meet in hotel lobby at 11:00 am. Registration required.
12:15 pm-2:45 pm
Alarm.com Smart Home Demo House Tour 
For transportation to event, please meet in hotel lobby at 12:00 pm. Registration required.
1:15 pm-3:45 pm
Alarm.com Smart Home Demo House Tour 
For transportation to event, please meet in hotel lobby at 1:00 pm. Registration required.
5:00 pm-6:00 pm – Grand Ballroom
Driving Innovation for Your Success
Steve Trundle, President and Chief Executive Officer
Alarm.com’s primary goal is delivering industry-leading innovation to drive your success. We are committed to developing resources and partnerships that will expand your addressable market and optimize your business. Join our Partner Summit kick-off session to better understand how we’re growing our business to help ensure the future success of yours. 

6:15 pm
Meet in Mayflower lobby for transportation to evening event
7:00 pm-10:00 pm
A Private Evening at the Newseum
Join us for a private reception at one of the nation’s preeminent museum destinations. Come mix and mingle with your industry peers while experiencing an exhilarating night at the museum!

Thursday, October 18

8:00 am-8:45 am – State Ballroom
Breakfast 
9:00 am-11:00 am – Grand Ballroom  
Innovation Update: Smarter Home and Business Security, powered by Alarm.com
Dan Kerzner, Chief Product Officer
The Internet of Things is driving consumer demand for professionally installed Smarter Home and Business solutions, but the competition is fierce. Hear what today’s consumers are looking for and learn how Alarm.com-powered solutions can give you a competitive edge.
11:00 am-11:30 am  
Break and Exhibits
11:30 am-12:30 pm – Grand Ballroom  
Featured Guest Speaker
Peter Sheahan, Founder & Group CEO of Karrikins Group
12:30 pm-1:30 pm – State Ballroom
Lunch

What We’ve Learned
Jeff Bedell, Chief Strategy and Innovation Officer
To help support your business, Alarm.com invests heavily in the curation and analyses of data. With billions of data points, we’re able to answer key questions for your business about account value, installer activity, customer cancellations and training impact…just to name a few. Join this session to better understand our Business Intelligence resources and what we’ve recently learned to help your business gain efficiencies and thrive.
1:45 pm-2:30 pm
Breakout Sessions

East Ballroom
Break into the SMB Market with Alarm.com for Business
With integrated intrusion, video, access control and energy management, Alarm.com for Business is the only all-in-one business solution for your customers. We were excited to roll out Alarm.com for Business earlier this year, but we didn’t stop there. To help you expand into the small and medium sized business market, we’ve continued to develop new products, features and sales resources. Join us to learn more about the tremendous opportunity presented by the SMB market, and hear directly from Alarm.com Partners who are taking advantage of it.

Chinese Ballroom
Accelerating Sales and Fueling Maximum Customer Value
Your partnership with Alarm.com includes the most comprehensive suite of sales, marketing and business intelligence tools that help you gain maximum value from every customer relationship. Join this session for an overview of the significant enhancements we’ve made to our Sales Accelerators and Lifetime Value Builders. You’ll also hear from Partners who are successfully using these resources to bring on the best new customers.
2:30 pm-3:00 pm  
Break and Exhibits
3:00 pm-3:45 pm
Breakout Sessions

East Ballroom
Delivering the Smartest Home on the Block
With the proliferation of connected smart devices, consumers have a plethora of options for creating a Smart Home experience. When built on the Alarm.com platform, you can offer consumers a smart home experience that is truly customized to meet the evolving needs of each customer’s home, family and lifestyle. Join this session to learn how we’re leveraging our unique Insights Engine and analytics capabilities to help you deliver a significantly differentiated experience from the competition.

Chinese Ballroom
Defining, Building and Delivering World-Class Customer Service Teams
Every employee that interacts with your customers is engaging in customer service, and each interaction should lead to a satisfied customer. At Alarm.com, we’re committed to world-class customer service and will share some of our successful processes with you during this session. Hear from the head of our C.O.R.E. Support Team to learn how we define, build and deliver successful customer service programs and gain strategies for applying these concepts to your business.
3:45 pm-4:15 pm  
Break and Exhibits
4:15 pm-5:00 pm
Breakout Sessions

East Ballroom
Tools to Transform Your Technicians’ Experience
Whether your teams are long-time users of our powerful Remote Toolkit or are just getting started, join this session to learn more about the exciting enhancements we’re rolling out. Use our unique tools to help you make even smarter business decisions, train your team, streamline installations, and monitor the ongoing health of your customer base. Learn how we’re integrating new features that will provide a seamless customer experience and how we’re using analytics to improve the overall efficiency of all your installations.

Chinese Ballroom
Grow Your Business with Strategic Sales Opportunities
Over the last year, we’ve been excited to see new home construction, MDU and property management solutions increasingly deliver strong growth opportunities for our Partners. Many have started taking advantage of our Builder Program, which includes a unique service plan and model home kits. Hear directly from Alarm.com Partners who are having success growing their business and learn how our new partnerships can help you do the same. You’ll also learn more about our new MDU and property management solutions, which are purpose-built to help open an entirely new business opportunity.
6:00 pm-7:00 pm – State Ballroom
Cocktail Reception
7:00 pm-8:00 pm – Grand Ballroom
Dinner
8:00 pm-10:00 pm  
Alarm.com Fight Night 

Friday, October 19

8:30 am-9:15 am– State Ballroom
Breakfast
8:30 am-12:45 pm – Palm Court Ballroom
Alarm.com Experience Center 
9:30 am-10:15 am
Breakout Sessions

East Ballroom
Get a Clear View of Alarm.com’s Expanding Camera Lineup
Unquestionably, video leads the pack as one of the best solutions for increasing customer stickiness and RMR. Alarm.com’s evolving lineup of cameras and local recording devices for home and business provide you with easy-install options that give customers complete integration with their security, automation and energy management needs. Join this session to learn about our newest premier camera options, recording devices and exciting new video analytics offering.

Chinese Ballroom
Wellness Solutions for Aging in Place
With a growing number of aging adults living at home, there has never been a greater need for non-intrusive systems that help maintain independence and safety. Using behavioral baselines, Wellness helps spotlight unexpected activity and trends, which may lead to emergent issues. Join us for a brief overview of Wellness, learn about our newest features for assisted living facilities and multi-location management, and hear how some of our Partners have been successfully selling the offering to address the needs of a rapidly growing market.
10:15 am-10:45 am
Break and Exhibits
10:45 am-11:45 am – Grand Ballroom  
Building and Retaining Extraordinary Teams

Delivering a world-class customer experience is only possible when you have an extraordinary team. But low overall unemployment levels and fierce competition for top talent make it increasingly difficult to find and retain exceptional employees. Join this session to hear from Alarm.com’s recruiting, training and retention managers and learn about successful new tactics and programs that you can use to build and maintain top performing teams.
11:45 am-12:45 pm 
Lunch & Departures
12:15 pm-2:45 pm
Alarm.com Smart Home Demo House Tour 
For transportation to event, please meet in hotel lobby at 12:00 pm. Registration required.